ITIL-4-FOUNDATION CERTIFICATION MATERIALS - ITIL-4-FOUNDATION EXAM CRAM

ITIL-4-Foundation Certification Materials - ITIL-4-Foundation Exam Cram

ITIL-4-Foundation Certification Materials - ITIL-4-Foundation Exam Cram

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Tags: ITIL-4-Foundation Certification Materials, ITIL-4-Foundation Exam Cram, Latest ITIL-4-Foundation Test Cram, High ITIL-4-Foundation Passing Score, Test ITIL-4-Foundation Tutorials

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ITIL ITIL-4-Foundation Exam Cram | Latest ITIL-4-Foundation Test Cram

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ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is designed to test the knowledge and understanding of IT service management principles and practices based on the ITIL 4 framework. ITIL 4 is the latest version of the IT Infrastructure Library (ITIL) framework, which is the most widely adopted framework for IT service management across the globe. The ITIL 4 Foundation Certification Exam is the entry-level certification for IT professionals who want to learn and implement ITIL 4 practices in their organizations.

ITIL 4 Foundation Exam Sample Questions (Q250-Q255):

NEW QUESTION # 250
In which TWO situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant

  • A. 2 and 3
  • B. 3 and 4
  • C. 1 and 2
  • D. 1 and 4

Answer: C


NEW QUESTION # 251
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

  • A. Continual management
  • B. IT asset management
  • C. Deployment management
  • D. Monitoring and event management

Answer: B

Explanation:
An asset is defined as anything that is useful or valuable within a product or service. This value is generally determined financially: how much an asset costs versus how much it saves.
https://www.bmc.com/blogs/it-asset-management/


NEW QUESTION # 252
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?

  • A. Incident management
  • B. Problem management
  • C. Service level management
  • D. Service request management

Answer: D

Explanation:
A service request is defined as a request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery.
The purpose of the service request management practice is to support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner. Service request management is dependent upon well-designed processes and procedures, which are operationalized through tracking and automation tools to maximize the efficiency of the practice. To be handled optimally, service request management should follow these guidelines:
Service requests and their fulfilment should be standardized and automated to the greatest degree possible.
Policies should define which service requests will be fulfilled with limited or even no additional approvals so that fulfilment can be streamlined.
The expectations of users regarding fulfilment times and costs should be clearly set, based on what the organization can realistically deliver.
Opportunities for improvement should be identified and implemented to produce faster fulfilment times and take advantage of automation.
https://www.bmc.com/blogs/itil-service-request-management/


NEW QUESTION # 253
Which of these should be logged and managed as a problem?

  • A. A user requests delivery of a laptop
  • B. A monitoring tool detects a change of state for a service
  • C. 'Continual improvement' needs to prioritize an improvement opportunity
  • D. Trend analysis shows a large number of similar incidents

Answer: D


NEW QUESTION # 254
Which guiding principle recommends collecting data before deciding what can be re-used?

  • A. Keep it simple and practical
  • B. Progress interactively with feedback
  • C. Start where you are
  • D. Focus on value

Answer: C


NEW QUESTION # 255
......

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